Matchbook Privacy Policy
This independent review explains how Matchbook, the betting exchange and casino operated by Triplebet Limited of Alderney, collects, uses, shares and protects the personal data of its United Kingdom customers. As a licensee of the UK Gambling Commission, the operator is bound by UK GDPR and the Data Protection Act 2018, and this page summarises the documented data practices UK players should understand before registering.
Information We Collect
Matchbook collects personal data at three points of the customer journey: registration, ongoing use of the exchange and casino, and payment processing. The categories below reflect what the operator documents as necessary to run a licensed UK gambling account.
Personal data collected during registration
Opening an account requires identity and contact details such as full name, date of birth (to confirm the minimum age of 18), residential address, email address and telephone number. Because KYC verification is required before the first withdrawal, Matchbook also requests a biometric photographic ID and a document verifying address, both uploaded through the account section before any payout is released.
Behavioural and usage data
During normal use, the operator records login activity, betting and casino play history, device and browser information, IP addresses and interaction with responsible-gambling tools such as deposit limits, reality checks, time-outs and self-exclusion. This behavioural data supports account security, fraud detection and the safer-gambling obligations attached to the UK Gambling Commission licence.
Payment information
Deposits and withdrawals in GBP are processed through Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard and bank transfer. Matchbook stores the payment instrument details needed to honour its same-method withdrawal rule, under which card withdrawals return to the card used for the deposit.
How We Use Your Information
Matchbook processes customer data to operate the account, to communicate offers where consent or legitimate interest applies, and to satisfy its legal duties as a UK-licensed operator. Each purpose is grounded in a lawful basis under UK GDPR.
Account management and verification
Identity data is used to open and maintain the account, to verify age and identity before withdrawals, and to apply withdrawal rules such as the default £10 minimum (£500 for bank wire transfers) and the stated £20,000 maximum on cards. Verification documents are checked against account details so that funds only leave to the verified account holder.
Marketing and promotional communications
With the appropriate consent, the operator sends promotional material, including new-customer offers such as the welcome bonus: Get £30 in Free Bets when you bet £20 with bonus code BB30. Customers control these preferences in the account settings and can withdraw consent at any time without affecting the service.
Legal and regulatory compliance
As a UK Gambling Commission licensee, Matchbook processes data for anti-money-laundering checks, affordability and safer-gambling monitoring, tax and accounting records, and the reporting obligations that come with the licence. This processing is a legal requirement and cannot be opted out of while the account remains open.
Data Sharing & Third Parties
Matchbook shares personal data only with the categories of recipient needed to deliver the service and meet regulatory duties. The operator documents that it does not sell customer data.
Payment processors and service providers
Card schemes and e-wallet providers behind Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard and bank transfer receive the transaction data needed to settle payments. Platform and content partners — including game suppliers such as NetEnt and Red Tiger — receive the technical data required to deliver their products, under contractual data-protection terms.
Regulatory bodies and legal requirements
Data may be disclosed to the UK Gambling Commission, law-enforcement agencies and courts where the law requires it, for example in response to fraud investigations, licence compliance checks or court orders.
No sale of personal data
The operator states that personal data is never sold to third parties. Any sharing outside the categories above requires either a legal obligation or the customer’s explicit consent.
Your Rights & Data Control
UK customers hold the full set of UK GDPR rights over the data Matchbook holds about them. Requests can be raised through the account area or the operator’s support channels, and the operator must respond within the statutory period.
Access, correction, and deletion requests
Customers can request a copy of their personal data, ask for inaccurate details to be corrected, and request deletion where the data is no longer needed. Deletion rights are balanced against the retention duties of the UK Gambling Commission licence, so some records must be kept for the legally required period even after a request.
Opt-out of marketing
Marketing consent can be withdrawn at any time via account settings or the unsubscribe mechanism in each communication. Opting out stops promotional messages but does not affect service emails such as withdrawal confirmations or security alerts.
GDPR and data protection rights
Beyond access, correction and erasure, customers can object to processing, request restriction, exercise data portability and lodge a complaint with the Information Commissioner’s Office if they believe their data has been mishandled. For the operator’s full contractual framework, see: Matchbook terms and conditions.
Security & Data Retention
Matchbook applies technical and organisational safeguards to protect customer data and keeps it only for as long as the law and the service require.
How we protect your information
The operator uses encrypted connections for account and payment traffic, access controls limiting staff visibility of personal data, and monitoring for unauthorised activity on accounts. Verification of identity before withdrawals adds a further barrier against account takeover and payment fraud.
Data retention periods
Account, transaction and verification records are retained for the periods required by gambling, anti-money-laundering and tax legislation, which generally extend for several years after an account closes. Data used solely for marketing is removed or anonymised once consent is withdrawn and no other lawful basis applies. Players concerned about how their play data is used can also review the tools on this site’s Matchbook responsible gambling.
Frequently Asked Questions about Matchbook
Is Matchbook legal in United Kingdom?
Yes. Matchbook operates in the United Kingdom under a licence from the UK Gambling Commission and is run by Triplebet Limited, an Alderney-based company that has offered exchange betting and casino games online since 2004. The licence requires strict data-protection, verification and safer-gambling standards for UK customers.
How do I create a Matchbook account?
Registration asks for name, date of birth, address, email and phone number, and players must be 18 or older. Before the first withdrawal, the account must be verified by uploading a biometric photographic ID and a document verifying address through the account section, as required under the UK licence.
What payment methods does Matchbook support in United Kingdom?
UK customers can deposit and withdraw in GBP using Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard and bank transfer. E-wallets are the quickest withdrawal option, while card and bank payouts are processed within 24 hours but can take up to 5 days to arrive.
How do I claim the Matchbook welcome bonus?
New players sign up with bonus code BB30, then bet and settle 1x£10 on the Matchbook Exchange at odds of 2.0 or more. Within 72 hours of the qualifying bet settling, they receive 3x £10 Bet Builder Free Bets. First deposits via Skrill, Neteller or PaysafeCard do not qualify. 18+ Only. T’s and C’s Apply. Be Gamble Aware.
Matchbook’s UK Gambling Commission licence and documented data practices give UK players a clear, regulated framework for how their information is handled. To open an account with the current new-customer offer, use the link below.